110 Call-Taker Contributes to Building a Safe City

Yang Yunhua, chief of the command department under  Guangzhou Public Security Bureau, south China's Guangdong province, recently gave a talk about her long-standing professional career.

Yang shared her story of building a safer city at a local police conference held on the theme of "Me and China's Reform and Opening-up".

She has been working in the local emergency call room for 32 years, setting a record in China.

As a member of the first generation of "110" emergency call operators, Yang was the first policewoman to be honored in this field.

As she recalls, in 1987, a major armed robbery took place in Panyu county. Four suspects were known to have escaped by train.

"At that moment, investigators called on their way to train station, and asked for help," she said.

Yan received the call and quickly sent instructions to different departments along the way via radio, and arranged for policemen to check a particular train station entrance.

Meanwhile, she asked railway policemen and special policemen to make arrests on board the train. With coordination, the police captured the four suspects.

Soon after, Yan was awarded with a Third Class Merit.

Yan also witnessed the growth of 110 call center. The first generation of operators totaled just six. In 2002, the number surpassed 160.

In 2003, Guangzhou emergency coalition command system was officially launched. Its 600-square-meter service hall can receive 18 million calls per year.

"I will guard Guangzhou with the younger generation of police operators," Yan said.

(Source: gd.people.com.cn /Translated and edited by Women of China)